Privacy statement | Wanders Fires & Stoves

Personal data we process

Wanders processes your personal data because you use our services and/or because you provide these data to us yourself. This may include special and/or sensitive personal data. Below is an overview of the personal data we process:

- First name and surname

- Address details

- Phone number

- E-mail address

- IP address

- Other personal data that you actively provide e.g. by creating a profile on this website, in correspondence and by telephone

- Data about your activities on our website

- Data about your browsing behaviour across different websites (e.g. because this company is part of an advertising network)

- Internet browser and device type

- Bank account number

Ethics special and/or sensitive personal data

Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@wanders.nl and we will delete this information.

With what purpose and on what basis we process personal data

Wanders processes your personal data for the following purposes:

- Sending our newsletter and/or advertising leaflet

- Calling or emailing you if necessary to perform our services

- Informing you of changes to our services and products

- To deliver goods and services to you

- Wanders analyses your behaviour on the website in order to improve the website and tailor the offer of products and services to your preferences.

Automated decision-making

Wanders takes no responsibility for automated processing by software on matters that could (significantly) affect individuals. These are decisions made by computer programmes or systems, without a human being (e.g. an employee of Wanders) being involved.

How long we keep personal data

Wanders does not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:

- Customer data: up to 5 years after the last transaction

- Marketing data: until consent is withdrawn

- Contact forms and customer service: up to 2 years

Deletion upon request will always be granted unless there is a legal obligation to retain this data (such as billing data).

Protecting data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse and unauthorised access. For example, data is sent encrypted and stored securely. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@wanders.nl.

Sharing personal data with third parties

We share your data with third parties only if necessary for the performance of our services, such as:

- Payment service providers

- Delivery services

- IT service providers

- Legal authorities if required

Cookies, or similar techniques, that we use

Wanders uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimise our website. You can opt out of cookies by configuring your internet browser to stop storing cookies. You can also delete any information previously stored via your browser settings.

View, modify or delete data

You have the right to:

- View, correct or delete your data

- Object to processing of your data

- Requesting data transfer

- Withdrawing your consent to marketing

Request to view, amend or delete can be made by sending an e-mail to info@wanders.nl