Find your dealer

With a network of more than 240 dealers worldwide, there is always a location near you.

Frequently asked questions

We understand that choosing the right fireplace or planning a visit to a dealer can raise questions. Therefore, we have listed the most frequently asked questions for you.

For older models there are often still parts available. We make sure that parts remain in stock until ten years after we discontinue a certain models, though it might be in limited supply. A dealer can help you further with your service question.

Find your dealer here.

We have a lot of information available on this website of our current models. Also with troubleshooting. Can't find what you are looking for? The dealer where you originately bought the stove from - or a dealer close to you - would be happy to help you with your request.

Find your dealer here.

Sales of our products run solely through our dealers. Unfortunately it is not possible to order products directly from us. The dealer where you originately bought the stove from - or a dealer close to you - would de happy to help you with your request.

Find your dealer here.